Human-centered design is an innovation-based problem-solving method embraced by industry leaders such as Apple and Google yet often overlooked in the government sector. No matter the mission or problem, success is dependent on the individual end user. The AF CyberWorx multi-disciplinary approach focuses on the experience and needs of the end user to optimize both the problem set and the end solutions. To best achieve that focus, groups use tools and practices that break down the natural barriers found in organizations which impede the creativity, collaboration, and knowledge sharing vital to innovation.
Military stakeholders, industry and academic experts, as well as Air Force Academy cadets come together in facilitated design thinking sessions to seek the right problems to address. This diversity leads to a wide range of perspectives working towards unique, intuitive solutions in a non-threatening environment. As a result, stakeholders get the opportunity to hear developed solutions to their difficult problems by Airmen and experts from industry and academia.
AF CyberWorx considers human-centered design in more than just problem discovery and solution development.